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Privacy Policy

Last updated: December 23rd, 2025

Welcome to https://shared.diamondbathandremodel.com (the "Website"), operated by Diamond Bath and Remodel LLC ("Company," "we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose personal information when you use our Website and related online services (collectively, the “Services”).

This Privacy Policy applies only to users located in the United States.


By accessing or using the Website or Services, you agree to this Privacy Policy.


1. INFORMATION WE COLLECT

1.1 Information You Provide Voluntarily  

We may collect personal information you voluntarily provide, including but not limited to:

- Full name  

- Email address  

- Mobile phone number  

- Information submitted through forms, surveys, chat, or bookings  

Providing personal information is voluntary; however, certain services may not be available without it.


1.2 Automatically Collected Information  

When you visit the Website, we may automatically collect non-personal information such as:

- IP address  

- Browser type and version  

- Device type and operating system  

- Pages viewed and time spent  

- Referring and exit URLs  

- Approximate location derived from IP address  


This data is used for analytics, security, and Website optimization.


1.3 Cookies and Tracking Technologies  

We may use cookies, pixels, and similar technologies to support Website functionality, analytics, security, and remarketing. You can disable cookies through your browser settings.

2. HOW WE USE YOUR INFORMATION


We use the information we collect to:

- Provide and deliver services you request  

- Respond to inquiries and provide customer support  

- Schedule and manage appointments  

- Send transactional communications  

- Send email communications in compliance with U.S. CAN-SPAM laws  

- Send SMS/text messages only with valid opt-in consent  

- Improve Website performance and user experience  

- Comply with legal and regulatory obligations  


We do not sell your personal information.

3. EMAIL MARKETING COMPLIANCE

If you provide your email address, we may send transactional emails and promotional emails where permitted by law. All marketing emails include a clear unsubscribe option. You may opt out of marketing emails at any time.


Opting out of marketing emails does not prevent delivery of transactional emails necessary to provide requested services.

4. TEXT / SMS MESSAGING POLICY (A2P / TCPA / CTIA)


4.1 Program Description  

If you opt in, you may receive text messages from Diamond Bath and Remodel LLC, including:

- Transactional messages (appointment confirmations, reminders, service updates)

- Promotional messages (marketing offers, announcements, educational content), only with explicit consent


4.2 Consent  

By providing your mobile number and opting in, you provide express written consent to receive text messages. Consent is not a condition of purchase and is collected through a clear, unchecked opt-in mechanism.


4.3 Message Frequency  

Message frequency varies depending on your interaction with our Services.


4.4 Fees  

Message and data rates may apply.


4.5 Opt-Out  

You may opt out at any time by replying STOP. You may receive one final confirmation message after opting out.


4.6 Help  

Reply HELP for help or contact us at:

Email: [email protected]

Phone: +1 (509) 539-9234

4.7 Transactional vs Promotional Messages  

Transactional messages may be sent to fulfill services you request. Promotional messages are sent only with explicit opt-in and stop immediately upon opt-out.


4.8 Opt-In Confirmation  

After opting in, you will receive a confirmation message that includes program details, business identity, message frequency, message and data rate disclosure, STOP/HELP instructions, and customer support contact information.

5. MOBILE INFORMATION SHARING


No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. LIMITED SHARING WITH SERVICE PROVIDERS


We may share information with trusted service providers solely to operate our business (such as CRM platforms, SMS providers, hosting services, analytics tools). These providers are contractually obligated to protect your information and may not use it for their own marketing.

7. THIRD-PARTY LINKS AND REMARKETING


The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. We may use third-party advertising platforms (such as Google) for remarketing purposes.

8. DATA SECURITY


We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure.

9. DATA RETENTION


We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

10. CHILDREN’S PRIVACY (COPPA)


The Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

11. CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date.

12. CONTACT US


Diamond Bath and Remodel LLC 

Email: [email protected]

Website: https://shared.diamondbathandremodel.com/


By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Contact Us

Call us at: 509-539-9234

Email us at: [email protected]